Welcome to Premier Clinic 4 Her (“we”, “us”, “our”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit or use https://premier-clinic4her.com/
(the “Website”) or interact with us (e.g. by booking, contacting, subscribing, or using our services).

1. Scope & Consent

This Policy applies to all users of the Website, whether as prospective or existing patients, or simply visitors.

By using the Website, submitting any personal data to us, or continuing to engage with our services, you consent to the processing of your personal data as described in this Policy.

If you do not agree to this Policy, please do not use the Website or provide us with your personal data.

2. What Information We Collect

Depending on how you interact with us (e.g., booking, contact form, patient registration, etc.), we may collect:

• Identification & Contact Information: your name, date of birth, address, email address, phone number, emergency contact, next-of-kin, etc.
• Health & Medical Information: medical history, health condition, diagnosis, treatment records, medical reports, allergies, prescriptions, and other health-related data required to provide services.
• Administrative & Billing Data: payment/billing details, insurance information (if relevant), billing records, etc.
• Technical / Online Data (if applicable): when you visit the Website, we may collect data such as IP address, device/browser info, pages visited, cookies/analytics data — only if you interact via the Website.

3. Purpose of Collecting Your Information

We collect and use your personal data for the following purposes:

• Provide medical and healthcare services when you become a patient.
• Manage appointments, bookings, communications, follow-ups, reminders.
• Maintain medical records and documentation.
• Billing, invoicing, payment processing.
• Respond to inquiries, feedback, complaints, and legal/regulatory obligations.
• Improve our services, research, analysis, quality assurance, internal audits.
• Provide updates, newsletters, marketing communications — only if you consent. (You will have option to opt-out.)

4. How We Use & Disclose Your Information

We treat your personal and health information as strictly confidential. We will not disclose your identifiable data to third parties except:

• When required for providing you with medical services (e.g. labs, medical specialists, insurance providers)
• For billing/payment processing (e.g. banks, payment processors)
• If required by law — e.g. regulatory authorities, courts, law enforcement
• With your explicit written consent for purposes such as research, marketing, surveys, or sharing with third-party service providers
• In the event of a sale, merger, or reorganization of our clinic/business — with notice to you and ensuring confidentiality obligations by the receiving party

We do not sell or trade your personal data for marketing or advertising without your explicit consent.

5. Data Security & Protection

We employ appropriate technical, administrative, and physical safeguards to protect your personal data from unauthorized access, disclosure, alteration, or destruction. This includes:

• Limiting access to your data only to authorized personnel
• Secure storage of electronic and physical records
• Encryption, access controls, periodic security reviews and audits (where applicable)
• Ensuring any third-party service provider that processes your data abides by equivalent security standards

However, please note: no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security but commit to reasonable measures to protect your data.

6. Data Retention

We will retain your personal and medical data only as long as necessary for the purposes described (treatment, billing, legal compliance, medical record-keeping). Once data is no longer needed, we will securely dispose of or anonymize it in accordance with applicable laws/regulations.

7. Rights of Users / Patients

You have the right to:

• Request access to the personal data we hold about you
• Request correction or update to your personal data if inaccurate or incomplete
• Request deletion of your personal data (subject to legal or regulatory retention requirements)
• Opt out of marketing / promotional communications at any time (where applicable)
• In the case of minors: for data of a child under 18, we require consent from the parent or legal guardian before processing any data.

8. Cookies & Tracking

If we use cookies or other tracking technologies on the Website (for analytics, user behavior, appointment booking, etc.), this policy applies to such data as well. You will be informed (e.g. via a banner) and given the option to accept or decline such tracking. aggregated or anonymized analytics data may be used to improve our Website and services.

9. Third-Party Links

Our Website may include links to external websites (e.g. social media, partners, resources). This Privacy Policy applies only to this Website. Once you leave our site, you are subject to the privacy policy of the external website. We recommend reviewing their privacy policies before providing any personal data.

10. Changes to this Privacy Policy

We may update or amend this Privacy Policy from time to time (e.g. changes in law, internal policy, technology, or services). The latest version will always be posted on this page. We will indicate the “Last Updated” date at the top. Significant changes will be communicated to patients/users where feasible.

11. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy or about your personal data, you may contact us at:

Premier Clinic 4 Her
G-15, IOI Boulevard, Jalan Kenari, Bandar Puchong Jaya, 47100 Puchong, Selangor
Email: contactus@premier-clinic.com
Phone: +6012-937 260